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how to auto populate the value assignment group field based on another value in record producer

balmansour
Tera Contributor

I want to auto populate the assignment group value based on selected coordinator value when the change is submitted,

I tried this script:

current.assignment_group ="grsys_id";

but every coordinator have different group

any tips?

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@balmansour 

you can use Assignment rule to handle this

OR

you can use IF else in before insert business rule and set the group value

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader