how to auto populate the value assignment group field based on another value in record producer
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10-26-2023 02:22 AM - edited 10-26-2023 02:23 AM
I want to auto populate the assignment group value based on selected coordinator value when the change is submitted,
I tried this script:
current.assignment_group ="grsys_id";
but every coordinator have different group
any tips?
5 REPLIES 5
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10-26-2023 03:03 AM
you can use Assignment rule to handle this
OR
you can use IF else in before insert business rule and set the group value
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader