How to autoclose incident after 3 business days

[Gopal14]

Hi,

How to autoclose incident after 3 business days Exclude weedends

[Gunjan Kiratkar]

Hi @Gopal14 ,

ServiceNow has OOB BR on incident table "incident autoclose". You will have to make use of schedule to exclude weekend and then calculate days. Make the modification in existing BR.

[David Whaley]

Try the following,

Change the system property to 3 days,

Create a weekday calendar for Monday - Friday if one does not already exist. https://YOURINSTANCE.service-now.com/now/nav/ui/classic/params/target/sys_calendar_list.do

There is a scheduled job (System Scheduler -> Scheduled Jobs) named Autoclose Incidents update this job with your weekday calendar