How to autoclose interaction record if an incident/Request created

[Vinod S Patil]

Hello Everyone

I have requirement to auto close the interaction record, if an incident/Request created.
Please suggest me on this.

[Saloni Suthar · Accepted solution]

Hi @Vinod S Patil ,

Please open the Create Incident or Create Request UI action on the interaction table. Add current.state = 'closed_complete' before current.update() line.

[Dnyaneshwaree]

Hello @Vinod S Patil ,

You can refer below articles and update conditions and tables as per your requirements:
https://www.servicenow.com/community/developer-forum/how-to-configure-auto-close-functionality-of-an...
https://www.servicenow.com/community/itsm-forum/interaction-to-be-automatically-closed-when-it-gets-...

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!

[Yashsvi]

Hi @Vinod S Patil,

please check below links:

https://www.servicenow.com/community/developer-forum/how-to-close-the-interaction-after-incident-or-...

Thank you, please make helpful if you accept the solution.