How to Automatically Assign Tasks Based on Priority in Flow Designer?

[Pankaj Hatwar]

Hi Community 👋,

I'm working on automating task assignment in Flow Designer. I want to assign tasks to different assignment groups based on the priority level (P1 to P4).

Here’s what I’ve done so far:

• Trigger: Record created in the Incident table

• Condition: Priority is P1

• Action: Assign to High Priority Support group

Questions:

1. How can I make this dynamic for all priority levels?

2. Should I use a Data Lookup Table or a Script Block inside the Flow?

3. Is there a best practice for this kind of conditional assignment?

Any suggestions or shared experiences are appreciated 🙏
Thanks in advance!
— Pankaj

[SAI VENKATESH]

Hi @Pankaj Hatwar 

You can use decision tables in flow designer.

Thanks and regards

Sai Venkatesh

[YaswanthKurre]

Hi @Pankaj Hatwar ,

Please refer these articles and create a decision table to dynamically route the assignment groups.

1.https://www.servicenow.com/community/developer-blog/simplifying-complex-logic-with-decision-tables-i...

2.https://www.servicenow.com/docs/bundle/yokohama-application-development/page/administer/decision-tab...

Please mark this as helpful/correct, if this helps you.

Thanks,

Yaswanth

[Nishant8]

Hello @Pankaj Hatwar, If it's about task assignment and no complex logic needs to be written, then you can consider using Assignment Rules (System Policy → Rules → Assignment).

Otherwise, inside Flow Designer, a Decision Table seems to be a better approach, as it avoids multiple if/else or switch statements.

Regards,

Nishant