How to autopouplate the assignment group without on selelction of CI's (CI's have support group)

jaiho_rai · ‎03-10-2025

How to populate the configuration item selected to assignment group in the ServiceNow incident form with configuration only?

mean without code or lesser code ?

Ankur Bawiskar · ‎03-10-2025

@jaiho_rai

if you want the bring CI based on assignment group when Group is selected then you need onChange + GlideAjax

If you want to run this during the insert/update then you can use low-code, no code flow to be configured

You can decide your approach

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Amit Verma · ‎03-10-2025

Hi @jaiho_rai

If I understood your requirement clearly, you want to auto-populate CI based on Assignment Group. If yes, could you please let me know why it is being required as populating a single CI based on Assignment Group doesn't make any sense. Is it like you want to populate the reference field with only those CIs where the Support Group is the Assignment Group selected?

Thanks and Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.