How to bring KB articles along with that icon links to ESC portal.

[mania]

Hi,

How to bring "IT End user Knowledge and IT HelpDesk Agents" from KB portal to ESC Portal. and also those two visible for both portals.

Can you please help on this. It will be helpful.

Thanks in Advance!

[Dr Atul G- LNG · Accepted solution]

Hi @mania 

Go to portals -- ESC

Scrol down - related list 

Knowledge base -- Edit and add

OR

Go to knowledge base

open the required KB

Scrool down to Related list

Portals -- Edit

[Dr Atul G- LNG · Accepted solution]

Hi @mania 

Try this

https://www.servicenow.com/community/developer-articles/full-export-import-knowledge-bases-categorie...

[mania]

@Dr Atul G- LNG 

Here in kb portal its showing 9 articles but i need the same those articles in Esc portal. How to do that, please help.

Kb portal:

Portal:

Thanks!

Mania

[Dr Atul G- LNG]

Hi @mania 

I can see the count is same from the above screen shot and the 1st screen shot.