How to bypass middleware and use servicenow but external application is sending files

[shivanshu272]

Hello,

I've a requirement where we want to bypass the middleware and use ServiceNow, but external application is sending data in files at different server (frequently). Can you please suggest what could be the possible way to achieve this?

Note: I'm not sure about how much Scheduled Import is efficient for this as frequency of data coming might be high.

Any help is appreciated.

Thanks,

Shivanshu

[shivanshu272]

Hi @Dr Atul G- LNG ,

File extension is xml and I'm not sure how we can leverage data source as frequency of updates might be high and it can impact performance! What are your thoughts?

Thanks

[Dr Atul G- LNG]

Hi @shivanshu272 

I think Scheudke import is again a good option, but as you said frequency is high to better keep the update twice in one day, not to start any performance issues @Mark Manders what you say.

[Mark Manders]

To start: it is never a good thing when someone says they aren't going to change there way of working, just adjust yours. That really makes no sense. Why would you be the one to change anything? 

Next: are you sure you want an XML to be send to your ServiceNow instance? What is the goal? I hope you realize that that could do damage to your system without being tracked? 

Also: you mention you want to get rid of the middleware, but you can't connect directly. So what are you expecting us to say? Either connect directly and get it from the source, or get it from the middleware (the server where they dump the file on). You can't have it both ways if those ways are completely opposite.

What information does the xml contain that you need on your system?