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07-30-2025 03:21 AM - edited 07-30-2025 06:19 AM
I have created one "Before "Business Rule-
Solved! Go to Solution.
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07-30-2025 03:50 AM
add this in the condition of the BR
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2025 05:17 AM
yes condition is fine which you added.
Seems there is a conflict in your requirement.
if your BR is blocking the insert/update then your flow should not set those field values and it's conflicting your business requirement.
Please discuss this with your customer.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2025 05:44 AM - edited 07-30-2025 05:45 AM
Any workaround is there for this requirement?.
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07-30-2025 05:54 AM
Consider it like this
1) your BR stops the update based on Condition and validation
2) if your FLOW is doing what is not a valid usecase the BR will stop.
Please discuss this with your customer.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2025 06:00 AM
Is "Cancel Note" the name of the business rule who's script you're posting?
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07-30-2025 04:38 AM
Hey
it seems like not all the mandatory fields are populated, can you ensure everything needed is populated?
try to cancel a change request manually to see what fields are required - state change, close notes..
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