How to calculate view rate for knowledge article
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04-08-2023 10:43 AM
Hello,
I would like to calculate view rate of knowledge articles/ knowledge bases and add it in a dashboard. Could you please help me how I can create a report for that?
Thank you so much!
M
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04-08-2023 05:54 PM
Hi,
Create a report on the Knowledge table (kb_knowledge) and include the View count (sys_view_count) field.
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04-09-2023 02:44 PM
Thank you so much! Do you maybe know which conditions can I add to see the view rate in % on a monthly basis?
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04-09-2023 10:14 PM
Hey @Melanija
Since the date when the view (sys_view_count) was performed is not captured in the OOB table, calculating view rate in monthly fashion won't be possible without customization. In that case I would suggest you go with the Performance Analytics plugin called 'Performance Analytics - Content Pack - Knowledge Management'.
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04-09-2023 04:59 PM
My Melanija,
I would think you could use Performance Analytics for this. I have the "Performance Analytics - Content Pack - Knowledge Management" plugin activated and there are similar indicators/indicator sources. You could create one for the 'kb_knowledge.sys_view_count' field. I haven't done this myself to see the results.
