How to call & extend script include in servicenow

[Rajababu]

Hi ,

I want to extend one out of box script include "CSEMailUtil" it's out of box and I created my script include which extend OOB script include below sample code :

Client callable : True

var Getfunction = Class.create();

Getfunction .prototype = Object.extendsObject(CSEMailUtil, {

getValue: function(email) {
var value1 = '';
if (gs.nil(email))
return skills;
var emails = email.split(',');
emails = emails.reduce(function(filtered, mailId) {
if (mailId && !gs.nil(mailId.trim()))
filtered.push(mailId.trim());
return filtered;
}, []);

if (!emails || emails.length <= 0)
return value1;
var gr = new GlideRecord('sn_customerservice_channel_config');
gr.addQuery('email_address', emails);
gr.setLimit(1);
gr.query();
if (gr.next())
skills = gr.u_abc + '';
return value1;
},

type: 'Getfunction'
});

In email inbound :

 ((new CSEMailUtil).checkCaseChannel(email.to)) && ((new CSEMailUtil).isUserExist(email.from)) ---> do i  need to make changes into it ?

If yes then what ?

[Ankur Bawiskar]

Hi,

refer below link(s) for help

How to Extend the Script Include With Your Custom Made Script Include?

How to extend an existing Class in a new script include

How to Extend a Script Include

Regards
Ankur

[Kieran Anson]

Hi,

You've not really *extended* the CSEMailUtil as you're not invoking any of the CSEMailUtil functions nor overriding them.

What are you wanting to achieve?

[Rajababu]

I want to add one more method into "CSEMailUtil " oob script include .

Named "getFunction" .

There is existing email inbound action defined which utilize OOB functionality under condition .

In email inbound under condtion utlize CSEMailUtil() :

 ((new CSEMailUtil).checkCaseChannel(email.to)) && ((new CSEMailUtil).isUserExist(email.from))

Now How I can add filter for "GetFunction" under above script include .

[Ankur Bawiskar]

Hi,

You can update the OOB Script include and add your custom function in it

CSEMailUti.

Regards
Ankur