Developer

Field Service Management - Territory Planning - Mapping locations to territories

Introduction Field Service Management has an awesome functionality called Territory Planning that allows the careful planning of locations and their associated resources and work. It allows great insights into how much resources are available and nee...

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Resolved! Get Oauth token gives HTTP Error 401 - Unauthorized

Hi all, I have created an app registry for the Service Graph Connector for Microsoft Intune app in ServiceNow. I have created an app registry in azure too and all the setup looks fine. But when clicking on Get Oauth token I am getting the HTTP Error...

Question

Standard vs. Granular Delegation - Let's Clear the Confusion (Implementation Guide)

Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...

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CXS:Additional Resource Configurations List missing some records which are available as in OOTB

This is with regards to Contextual Search:We were trying to add few new resources to the source selector on a form(As per Docs: Add additional resources to the source selector of a form • Zurich ServiceNow AI Platform Administration • Docs | ServiceN...

Question

text is getting removed from active chat

Agent have two active chat on his workspace and when he is typing on the text box in one chat at that time the other chat got ended by the end user, now this change on workspace remove the first chat text which he typed earlier, this has been happeni...

Question

Issue with my PDI

Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few days. I've attached the screenshot for the same. I've backed up and committed the Custom Application hands-on project on which I was working on G...

Question

Justification charater limit increase in Smart Assessment

Hi ServiceNow team,I am trying to increase the character limit to 2500 inside smart assessment. I want my Justification field should supports up to 2,500 characters as of now i see there is fixed limit between 10-1000. Given the user is completing a ...

Question

OOB Publish article action is not working in custom flow

HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...

Question

Portal Search Facet Servicenow

Hello Community,In ESC portal, when I am trying to search anything, I am getting facet in the left hand side but not the same case with csm or knowledge portal. Attaching screenshot for reference. Please guide how can i have facet available even for ...

Question

All Reference field lookup (magnifying glass) icons are greyed out and not functioning on a form

We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.

Question

How to archive/remove older versions of attachments on record without custom tables or Archive Rules

Hi, I am working on an attachment versioning requirement and need some architectural guidance.Scenario:We have a custom table named 'Author'. We use a custom "Generate" UI Action to dynamically generate a file and attach it to the record. If a user c...

Question

client side script for Priority look up in incident table for any custom table

how to write client side script in any custom table for Priority look up as same in incident table.

Question

Resolved! After upgrade to Australia we lost Browse all button

After Upgrade to Australia we lost Browse all Button , Previously we have see Browse all , but now we are seeing Black dot, how to fix this issue

Question

Myinstance (dev437629) is stuck in the Offline state and that the manual refresh button is not bring

From last2/3 days my instance (dev437629) is stuck in the "Offline" state and that the manual refresh button is not bringing it back online.Please find the below screen shot for reference. And help me in same. And i have my whole project on it, PDI w...

Question

How to trigger Access Analyzer - Comparing user records through script background

I would like to know the class and code details how to trigger Access Analyzer - simulators from backend scripts. I have tried below script include but couldn't figure it out...!!!

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