How to call third party web services from service now ?

[soumya_c]

I am new to this and I have the follwoing integration to complete - Can any one please guide me how to proceed ?

On Incident create/edit/resolve - I need to trigger a call to 3rd Party WCF and update the incident details (Number, Short Desc, Opened, Assigned to, Priority) to the vendors application.

Need help :

1. How to get the events on Incident - Submit/ load/ update etc - Is that can be done from "Client Scripts " section.   May I do something like

function onSubmit() {

// My wcf service call goes here: Not sure how to call.

}

2. How to call SOAP web services from Service Now. Say I need to call this method -   PutProject

This also requires Basic Authentication. (UserName , password ) . If there is a way to pass cookie information , that 'll be good.

3. How to set some custom field values of Incident from a third party application - Say I want to add a Id to incident (which is retried from third party product.)Rob Woodbyrne Eric SchrederFred LuddyJeff HollingerBill Collins

[marcguy]

here's a starter wiki page:

Web Service Consumer Support - ServiceNow Wiki

Web Services - ServiceNow Wiki

[soumya_c]

I have added a "OutBound Soap Message". I can see the output in test page. But I am not able to call the same from client script. here is my code snippet in client script

var s = new SOAPmessage('Replicon_ProjectService1', 'PutProject');

  s.setParameter('percentCompleted',0);

  s.setParameter('isTimeEntryAllowed',true);

  s.setParameter('targetname',g_form.getValue('short_description').toString());

  s.setParameter('isClosed',false);

  s.setParameter('code',g_form.getValue('number').toString());

  var response = s.post();

// parse response and do something

I have this "onSubmit" for Incident. when I submit   anew Incident I get the error that

onSubmit script error: ReferenceError: SOAPmessage is not defined:

[marcguy]

Try in a Business rule on update, I don't think SOAPmessage can be called like that in the client. I would get it working in a BR first.

[marcguy]

Or rather you would need to call it similar to this in the client... but firstly I would get it working server side.

• var ajax = new GlideAjax('MySOAPCallAjax');  
• ajax.addParam('sysparm_percentCompleted','xxxxxxxxxxxxxxx');//  
• ajax.addParam('sysparm_isTimeEntryAllowed', xxxxxxxxxxx);  
• showLoadingDialog();//Bring up a loading icon  
• ajax.getXMLWait();  
• var ans = ajax.getAnswer();