How to Cancel an SLA and Start another SLA in Code

[Yusuf5]

Hi,

I wonder if there is a way of Stopping/Canceling/Completing an SLA and Start another set of SLAs in script ?

Any help and code snipped is appreciated.

Regards

Yusuf

[Allen Andreas]

Hi,

Please see this link for assistance: https://community.servicenow.com/community?id=community_question&sys_id=a4da0b6ddb5cdbc01dcaf3231f96...

You'd need to stop the workflow as well.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Yusuf5 · Accepted solution]

Hi,

I've found a solution. I didn't have to play with the Task SLA records (delete/update etc.).

All I have to do, just change the fields in the Business Rule that cause to start another SLA.

In this case, it cancels the previous SLA and starts a new one.

Regards

Yusuf

[Karthika13]

Hi Yusuf,

Could you let me know how you achieved it