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‎09-20-2018 05:28 AM
Hi,
I wonder if there is a way of Stopping/Canceling/Completing an SLA and Start another set of SLAs in script ?
Any help and code snipped is appreciated.
Regards
Yusuf
Solved! Go to Solution.
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Scripting and Coding
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‎09-24-2018 01:27 AM
Hi,
I've found a solution. I didn't have to play with the Task SLA records (delete/update etc.).
All I have to do, just change the fields in the Business Rule that cause to start another SLA.
In this case, it cancels the previous SLA and starts a new one.
Regards
Yusuf
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‎09-20-2018 06:24 AM
Hi,
Please see this link for assistance: https://community.servicenow.com/community?id=community_question&sys_id=a4da0b6ddb5cdbc01dcaf3231f96...
You'd need to stop the workflow as well.
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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‎09-24-2018 01:27 AM
Hi,
I've found a solution. I didn't have to play with the Task SLA records (delete/update etc.).
All I have to do, just change the fields in the Business Rule that cause to start another SLA.
In this case, it cancels the previous SLA and starts a new one.
Regards
Yusuf
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‎08-25-2020 11:46 PM
Hi Yusuf,
Could you let me know how you achieved it
