How to cancel the RITM, when sc task is cancelled

[Purushotham Ga2]

Hi Experts,

Need to cancell the RITM, if we can the sc task through workflow for specific SR FORM.

please assist me asap. will appreciate you.

Thank you.

[Aman Kumar S]

Hi @Purushotham Ga2 

You can have a Flow, and you can set the trigger condition for the catalog item, such as the item, specific keyword for short description or description to identify the catalog item, then update reocrd RITM to set it as cancel.

Alternatively, you can also use After update BR, whenever the catalog item is cancelled, you acn glide the RITM table and query the record and set the state as cancel.

[Purushotham Ga2]

Hi Aman,

thanks for your assistance, if possible please share the script and on which table need to write this script

[Sohail Khilji]

Hi @Purushotham Ga2,

You can manage to control your RITM cancelation based on sctask in the workflow. See which item needs such cancellation and share us the screenshot of workflow to see how we can adjust it.

[Purushotham Ga2]

Hi Sohail, 

sorry for late reply, i can able to share the workflow due to some restrictions

is there any possibility to achieve this requirement using script