How to capture in worknotes when the sctask field changes.

[Siva P]

Hi All,

I need to capture the field changes in worknotes sctask form. I have two fields 

1.Estimation hours 

2.Week and date 

These two fields applicable only for this task .when the user updates any changes on these fields previous values should capture in worknotes only for this sctask only...how I can achieve this..any help please suggest me.

Thanks all...

[sachin_namjoshi]

You can configure business rule and capture previous values

https://docs.servicenow.com/bundle/orlando-application-development/page/script/business-rules/concep...

Regards,

Sachin

[Priyanka Chandr]

Hi,

Use after business rule on sc_task table

(function executeRule(current, previous /*null when async*/) {
	
	// Add your code here
	var set = new GlideappVariablePoolQuestionSet();
	set.setRequestID(current.getValue('request_item'));
	var workNote = "";
	set.load();
	var vs = set.getFlatQuestions();
	gs.log ('Size: ' + vs.size());
	for (var i=0; i < vs.size(); i++) { 
		if(vs.get(i).getDisplayValue() != '') { // Only get variables that were filled out
			workNote = workNote + vs.get(i).getLabel() + ": " + vs.get(i).getDisplayValue() + "\n";
		}
	}
	current.work_notes = workNote;
	current.update();
	
})(current, previous);

Please mark it correct and helpful.

Thanks,

[Tanushree Doiph]

Hi,

I want to add something in previous post,

Write a before BR on update checked

Condition.

Estimation hours changes

Code:

(function executeRule(current, previous /*null when async*/) {

current.work_notes = previous.(field_name of Estimation hours).getDisplayValue();

})(current, previous);

Please mark correct and helpful.

Thanks 

Tanushree

[Ankur Bawiskar · Accepted solution]

Hi,

Since you need only for 1 tasks out of many for the RITM

You need some unique field value such as short description to identify that particular task

BR: Before Update

Condition: Field 1 or Field 2 changes && current.short_description == 'Task 1'

Sample Script below

var str = '';

if(current.<field1> != '')

str = str + previous.<field1> + ' ';

if(current.<field2> != '')

str = str + previous.<field2>;

current.work_notes = str;

It would look like if field 1 is having hello and field 2 is having abc

hello abc

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur