How to change appearance of addInfoMessage in agent workspace?

[Felix20]

Hallo everyone,

we are using a client script on sc_task table, to show additional and important information on the top of the catalog task in backend using addInfoMessage.

Its working fine in backend sc_task table form:

Task number + order text + ui action buttons are visible beside the info message, and message is at the top so its easy to see.

How it is shown in agent workspace:

Can't see order text + ui action buttons are below the info message. To see this info, we need to close that info message to see buttons and order text.

And how and where we would like the info message to be shown:

Is it possible to arrange the appearance of the info message in agent workspace? Or to use a different kind of info message that is shown below the task text + ui action buttons so that it doenst need to be close before you have access to the text and buttons?

Even a popup would not be good, because that client scripts shows the text every time onLoad. So a popup would also needed to be close every time.

best regards,

[Chuck Tomasi · Accepted solution]

At this point, it is not possible to modify the output of addInfoMessage() location nor are there other options available. Workspace is a whole new UI platform which offers some distinct advantages over the classic lists and forms, but it will take to get the development capabilities exposed to customers. I can see a time in the not too distant future where you could create your own message widget and call that to make a popup or place it in a message box on the workspace framework.

At this point I recommend putting your idea/enhancement in the "Idea Portal" (found at the top of the community page.) Our product managers watch that space.

Thanks

[Felix20]

Thanks Chuck