How to Change CMDB Workspace Logo to Customer Logo

[Sirri]

Hi All,

I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this?

Thank you in advance for your support!

[Ankur Bawiskar]

@Sirri 

In my instance I don't see any logo/image

Seems in your instance it's already added by someone

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[Dr Atul G- LNG]

Hi @Sirri 

This is coming from UI16 properties.

[Sirri]

@Dr Atul G- LNG @Ankur Bawiskar 

Thank you for your response.
I have verified as per your suggestion in UI16 Properties, and I can confirm that our customer logo is already present in the UI banner.

However, I observed the following behavior:

• When the property glide.ui.polaris.experience is set to true, it displays the customer logo.
• When the property is set to false, it shows the default Now logo (as shared earlier).

Could you please clarify why this difference occurs? We always keep this property set to false. In this case, how can we achieve displaying the customer logo consistently?

Thank you for your guidance.

[Ankur Bawiskar]

@Sirri

since your property is false -> the customer logo will only appear if it is set in the UI16 properties under Banner Image (glide.product.image.light)

But may be CMDB workspace is using a theme which is overriding this

check this KB
Logo of instance getting set to service now default logo after Newyork patch 6 upgrade

All about Next Experience (Polaris) Themes Part 2 - UX Theme records  

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @Sirri 

In my PDI i has it always true - glide.ui.polaris.experience, and it shows my logo only. Also it can be a theme as well.