How to Change CMDB Workspace Logo to Customer Logo

Sirri · 3 weeks ago

Hi All,

I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this?

Thank you in advance for your support!

Sirri · Tuesday

@Dr Atul G- LNG @Ankur Bawiskar @PoonkodiS ,

Thank you for your response. If the property glide.ui.polaris.experience is set to false, and you need to change the CMDB Workspace logo, please follow the steps below:

Navigate to UI Builder → Select the Experiences tab → Search for CMDB Workspace and click on it.
On the top-right of the page, select View Experience Settings.
Scroll down to Branding and Theming. By default, the theme is Base Agent Workspace theme. Open that theme using the Open Current Theme link.
In the theme record, change the Application Scope to Common Page Templates.
In the record, go to the section Legacy: Experience Theme.
Under UX Theme Assets, create a new record in the sys_ux_theme_asset table:
- Category: Image
- Name: Your preferred name (e.g., 123/Name)
- Upload your custom logo and click Save.
Create another record in the sys_ux_theme_m2m_asset table:
- In the Asset field, select the record you created in sys_ux_theme_asset.
- Set Asset Property as:
  JSON
  
  {
  "position": "header_logo"
  }
In the theme, select Base Agent Workspace theme and click Save.
Finally, remove the default logo from UX Theme Assets, save the changes, and verify the new logo.

Thank you.

View solution in original post

Ankur Bawiskar · 3 weeks ago

@Sirri

In my instance I don't see any logo/image

Seems in your instance it's already added by someone

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · 3 weeks ago

Hi @Sirri

This is coming from UI16 properties.

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Sirri · 3 weeks ago

@Dr Atul G- LNG @Ankur Bawiskar

Thank you for your response.
I have verified as per your suggestion in UI16 Properties, and I can confirm that our customer logo is already present in the UI banner.

However, I observed the following behavior:

When the property glide.ui.polaris.experience is set to true, it displays the customer logo.
When the property is set to false, it shows the default Now logo (as shared earlier).

Could you please clarify why this difference occurs? We always keep this property set to false. In this case, how can we achieve displaying the customer logo consistently?

Thank you for your guidance.

Ankur Bawiskar · 3 weeks ago

@Sirri

since your property is false -> the customer logo will only appear if it is set in the UI16 properties under Banner Image (glide.product.image.light)

But may be CMDB workspace is using a theme which is overriding this

check this KB
Logo of instance getting set to service now default logo after Newyork patch 6 upgrade

All about Next Experience (Polaris) Themes Part 2 - UX Theme records

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · 3 weeks ago

Hi @Sirri

In my PDI i has it always true - glide.ui.polaris.experience, and it shows my logo only. Also it can be a theme as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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