How to change colour of Has breached field to yellow when the state of task sla is on paused

Bala13 · ‎03-14-2022

Hi,

I have a requirment like, when the incident is kept onhold, then the tagged SLA should change the Has breached field colour to Yellow.

As of now, it shows Green colour based on the styles true/false.

But i need the green colour to change to Yellow/orange when the incident is kept onhold. How to achieve this? Kindly help me

Ankur Bawiskar · ‎03-15-2022

you can create multiple field styles on same field based on condition

Example: ensure you give correct value to compare for On hold

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bala13 · ‎03-15-2022

Hi Ankur,

I need when the stage of the SLA is paused, then Has breached field should be in yellow/ornage colour.

I have tried below way. Could you please check if thats correct?

Its not changing the color? Could you please help me here

Bala13 · ‎03-15-2022

Hi Ankur,

Any update please let me know?

Bala13 · ‎03-15-2022

I rectified it Ankur. Thanks!!

Ankur Bawiskar · ‎03-15-2022

Nice.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader