Hi Community, I have a situation here ,I've created a schedule for SLA to run only on weekdays, but it is breaching on weekends as well, attachedare the schedule and schedule entry is the screenshot of the SLA schedule, please help on this
Hi guys, is it possible to call system ui slushbucket on serviceportal ?
Hi I am working in Automation Test Frame work . Request someone to help me let me know how to open an existing incident in service portal via ATF. Actual scenario is I need to automate an entire work flow of creating an incident till closing it. I am...
Hello, We recently imported user records from one instance to other. Due to this import Roles associated to users also got importedWe want to remove roles associated to user records and option not available We checked option not available on 'sys_use...
Hello, I need help. I am trying to write an assignment rule script based on variables of record producer undre table (sn_sm_legal_request). I tried with below script but failed (nothing happen). Can anyone advise? var entity = producer.variables.alig...
I am trying to download a file from API response and attach it to a task record. The below is my code. Everything is working fine and the file is also getting attached to the task record. But the file is not loading. If i open it in a separate tab, t...
Hi there We are currently in a legal dispute with one of our customers, and we need to provide evidence that they received email communication from us agreeing for us to undertake a service that we provide. We have the email trail, in 'work notes' a...
I am currently doing Discovery by IP address.However, if you want to Discovery more than a few thousand computers, it will be difficult to enter IP addresses.So I would like to know if there is a way to do Discovery without specifying IP addresses.
Hi Experts,I have 5 catalog variables type is single line text, User will manually give the input to all this 5 variables but all should be unique and not match with each other. if user giving same value in all this or any of this is matching with on...
I'm new to C# and WebRequest.I'm trying to figure out how to programmatically pull data in csv format from a ServiceNow account using C# on .NET 4.8. The login to ServiceNow automatically authenticates. I believe it uses OAuth. When accessing the url...
I want to get total number of attachments in interaction to request form using catalog client script.We are creating request from interactions.I see the table sys_attachment and table_name=interaction^table_sys_id=[Interaction record sys_id]We get t...
I have created a user on ServiceNow with admin account. The user hasn't access to set password UI action as only admin has it. While logging into the ServiceNow with user's user ID, I reset my password by clicking on forgot password. After entering u...
Hi, We are having a requirement of creation a new 404 portal such that if any user tries to navigate to a page which does not exist or for which they do not have the relevant permissions to access, they are redirected to the custom 404 page and the U...
Hi All,We have done integration with another service now instance, for that we created one service account. We faced issue that the field was not mapping properly, it was working before. and we reset password for service account, then it is working n...
Hi ,i want to know what does "SncTriggerSynchronizer.executeNow(schImport)" returns.it returns a sysid but i have checked everywhere but i dont know from which table it belongs.can i pass a variable to scheduled import while calling it via script ?Re...
