Hi All, we have created a business to update the activity of incident whenever there is an update on incident task. whenever work notes and additional comments of incident task gets updated, we are copying the respective work notes and additional com...
Hi, I have added a script below to add Work Notes to RITMs. var comment = 'Please follow the instructions on Connect: https://community.servicenow.com'; var req = new GlideRecord('sc_req_item'); req.addQuery('sys_id', ritmSysId); req.query(); w...
Hi All, I wanted to show related list grouped by 1 filed as we can do this in the list view of any tables.Is is possible in related list?
Hi Team,I have a requirement below. Create a problem ticket from incident if incident has been created more than 5 time for same CI. and all incident will be add to under problem related list, at that same time all incident records display the proble...
Hi All, I need to download files attached to any incident using REST API. I will be sending incident detail from my postman. Already Referred to attachment api reference docs but could'nt find a solution. NOTE: I don't have the option to use ui acti...
Hi All, I have field "requested_for" on catalog item while creating request separately the "requested_for" field on Request and RITM is populating correctly but if I order two items from the "cart" where one has "requested_for" filled and other didno...
We have an issue where from Service Operation Workspace when the Agent apply's a template to the interaction record the template apply's with the text field minimised.On our interaction record we have a description field for capturing additional info...
HiI have wrote an transform map script and it will compare the staging table user id value with actual table user id value and if matching, it bring the user name from table.The issue is , in the user table , it has 5 records with same "user id" in w...
We have several risk conditions defined in our instance which are working to initially set the risk on a Change. We have requirements internally that if specific CIs get added as affected CIs then the risk of the change should be updated. Essentially...
Hello, I am currently using a for each loop in flow designer to look up records and set a flow variable with the found recordsThe issue I'm facing is when I use this flow variable down the line, it populates the records without separating them:Where ...
Hi Folks, I just want to auto reload the standard change form using runscript activity after a timer in workflow. I tried searching in community but I found only client scripts to reload the form.So, is there a way to auto reload as per my requireme...
I can see the logs but I can't seem to find the request body/ payload that is sent to servicenow from an external system in the logs.
I have a list of users (45) all in a Dallas location who every time they submit an incident I need to have an email notification sent to a particular user "Adam". Do I configure a Business rule for incidents with the location or how should I approach...
I'm using payload builder to create a json payload but when i pull the payload into a script to sent it erroneous characters are being added -  I've tried thisvar pld = pl.replace('¿»ï', ''); or this but they won't removevar pl = inputs.payload;v...
We have a bunch of software installs that came in from SCCM but they aren't mapping to the software models that we have defined.
