How to change Email script font size to Verdana

[Aparna Gurav]

Hello Expertise,

Can anyone help me with the email script? for changing the font to Verdana.

Please find my below script.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.document_id);
gr.query();
if(gr.next()){

var quantity = gr.quantity;
var requestedFor = gr.requested_for.name;
var openedBy = gr.opened_by.name;
var item = gr.cat_item.name;
var shortDescription = gr.short_description;

template.print('<p style="font-size:10pt; font-family:verdana">');
template.print('<p> Requested For: ' + requestedFor + '</p>');
template.print('<p> Requested By: ' + openedBy + '</p>');
template.print('<p> Quantity: ' + quantity + '</p>');
template.print('<p> Requested Item: ' + item + '</p>');
template.print('<p> Short Description: ' + shortDescription + '</p>');

email.addAddress("cc", gr.requested_for.email, gr.requested_for.name);
email.addAddress("cc", gr.opened_by.email, gr.opened_by.name);
template.print('</strong></p>');
}

})(current, template, email, email_action, event);

[Gunjan Kiratkar]

Hi @Aparna Gurav 

You can change the font type in email scripts as below:

for eg.:

template.print('<p style="font-size:12px; color:#000000; font-family:arial"><strong>');
template.print(PrintVa);
template.print('</strong></p>');

[Gunjan Kiratkar]

If that is not working then give a try for below :-

template.print('<p><font size="3" face="arial">');

template.print('</p>');

KB article for reference :-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783405 

[Aparna Gurav]

@Gunjan Kiratkar - Thanks for the reply.

I Update your suggestion in my mail script but it's not working, can you tell me the exact placement of above suggestion.

For your reference please check my email script. and Want Verdana as font family and size-10

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.document_id);
gr.query();
if(gr.next()){

var quantity = gr.quantity;
var requestedFor = gr.requested_for.name;
var openedBy = gr.opened_by.name;
var item = gr.cat_item.name;
var shortDescription = gr.short_description;

template.print('<p style="font-size:10pt; font-family:verdana">');
template.print('<p> Requested For: ' + requestedFor + '</p>');
template.print('<p> Requested By: ' + openedBy + '</p>');
template.print('<p> Quantity: ' + quantity + '</p>');
template.print('<p> Requested Item: ' + item + '</p>');
template.print('<p> Short Description: ' + shortDescription + '</p>');

email.addAddress("cc", gr.requested_for.email, gr.requested_for.name);
email.addAddress("cc", gr.opened_by.email, gr.opened_by.name);
template.print('</strong></p>');
}

})(current, template, email, email_action, event);

[Gunjan Kiratkar · Accepted solution]

Hi @Aparna Gurav 

Can you try below 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.document_id);
gr.query();
if(gr.next()){

var quantity = gr.quantity;
var requestedFor = gr.requested_for.name;
var openedBy = gr.opened_by.name;
var item = gr.cat_item.name;
var shortDescription = gr.short_description;

template.print('<p style="font-size:10pt; font-family:verdana"><strong>');
template.print('<p> Requested For: ' + requestedFor + '</p>');
template.print('<p> Requested By: ' + openedBy + '</p>');
template.print('<p> Quantity: ' + quantity + '</p>');
template.print('<p> Requested Item: ' + item + '</p>');
template.print('<p> Short Description: ' + shortDescription + '</p>');

email.addAddress("cc", gr.requested_for.email, gr.requested_for.name);
email.addAddress("cc", gr.opened_by.email, gr.opened_by.name);
template.print('</strong></p>');
}

})(current, template, email, email_action, event);