How to change impact and urgency based on another field

Akshay Choudhar
Kilo Contributor

Hello so I need help with changing impact and urgency. I am auto populating three fields called category, application/device, and cause. find_real_file.png

each field is auto populated so application/device is populated based on category and cause is populated based on application/device. I am using this table to populate them find_real_file.png

 

also using script includes to do all that. Now what i have to do is have impact and urgency be populated based on cause field. I am stuck on how to do that. any help will be appreciated. 

5 REPLIES 5

didnt work