How to change sc_task assignment group based on RITM assignment group dynamically?

[jennyjenny]

Hi All,

I have created one catalogue item and attached workflow to it.

When submitting the request the RITM will create along with TASK .

When I change CI and Short description from RITM from it is getting reflected on to the task except assignment group .

I have writtent the code as showm below .

The assignment group is not changing when I change in RITM form, The TASK assignement group should be same as RITM assignment group as per my requiremnt .

When creating task along with RITM the assignment group is getting reflected on to the task form but When I change change the assignment group from RITM form it is not getting reflected on to the TASK form.

But all other Configuation Itema and Short description are getting changed when I change on RITM form.

Can anybody help on this.

Thank you .

Jenny

[karthik120]

Hi Jennifer,

Are you changing the group value on the RITM form after the workflow trigger?

Thanks,

Kartik

[jennyjenny]

Yes Karthik, as added in above reply, I am changing the configuration item(printer/plotter) varible from catalogue item form, when i chage the varible it will set in to RITM configuration item.

The assignment group will set based on configuration item support group .

Thanks,

[karthik120]

Hi Jennifer,

Please put log statement in BR. Check if you are getting the values.

Thanks,

Kartik

[jennyjenny]

Hi Karthik,

I have written BR on sc_req_item table, it working successfully on item,i.e changing assignment group based on configuartion item successfully.

I add highlighted line the gs.addInfoMessage is not working

Thanks,

[karthik120 · Accepted solution]

Hi Jennifer,

If you want to change the assignment group of catalog task then you have to glide it and update it.

Something like below................

  current.configuration_item = current.variables.printer_plotter;

  current.assignment_group = current.configuration_item.support_group;

  var sTask = new GlideRecord('sc_task');

  sTask.addQuery('request_item',current.sys_id);

  sTask.query();

  while(sTask.next()){

  sTask.assignment_group = current.configuration_item.support_group;

  }

  sTask.update();

Thanks,

Kartik