How to change sc_task assignment group based on RITM assignment group dynamically?

jennyjenny · ‎01-16-2018

Hi All,

I have created one catalogue item and attached workflow to it.

When submitting the request the RITM will create along with TASK .

When I change CI and Short description from RITM from it is getting reflected on to the task except assignment group .

I have writtent the code as showm below .

The assignment group is not changing when I change in RITM form, The TASK assignement group should be same as RITM assignment group as per my requiremnt .

When creating task along with RITM the assignment group is getting reflected on to the task form but When I change change the assignment group from RITM form it is not getting reflected on to the TASK form.

But all other Configuation Itema and Short description are getting changed when I change on RITM form.

Can anybody help on this.

Thank you .

Jenny

karthik120 · ‎01-16-2018

Hi Jennifer,

If you want to change the assignment group of catalog task then you have to glide it and update it.

Something like below................

current.configuration_item = current.variables.printer_plotter;

current.assignment_group = current.configuration_item.support_group;

var sTask = new GlideRecord('sc_task');

sTask.addQuery('request_item',current.sys_id);

sTask.query();

while(sTask.next()){

sTask.assignment_group = current.configuration_item.support_group;

}

sTask.update();

Thanks,

Kartik

View solution in original post

jennyjenny · ‎01-16-2018

Thank you kartik, I t is working as expected .