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03-08-2021 04:23 AM
I wish to receive an email when that particular date and time arrive in real-time.
So far I have created a Notification in System Notification>Email>Notifications with the following condition as shown in the below image.
Email sending is enabled in Email properties and the notification is working for record updation or insertion.
Can anyone please help me?
Thank you.
Solved! Go to Solution.
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Automated Test Framework
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03-08-2021 09:01 PM
Hi,
you can add the link in the email body using this
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-08-2021 05:10 AM
You cannot trigger notification based on schedule unless you attach event to it and then trigger that event
You can use Flow Designer which would run Daily and check if today's date is same as Due Date
If yes then send the email to your recipients, subject and email body
1) Flow Trigger Daily 23:00:00
2) Use Lookup Records action on your table to check if due date is today
3) Then use For Each to iterate over those records
4) then use Send Email action
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-08-2021 05:34 AM
Did you get a chance to check on the flow designer approach?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-08-2021 07:41 PM
I'm still checking on it. I shall let you know if it works or not as soon as possible. T
Thank you so much for the help!
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03-08-2021 08:53 PM
The proposed solution has worked!
Thank you so much for your help!
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03-09-2021 02:51 AM
Hello,
This solution only works when the due date field type is "Date/time".
This is not working if the due date field type is "Date".
However, when a "Test" is given to check the flow it works.
But for the regular runs records are not matched
Could you please also provide a solution for this?
Thank you so much in advance!