Button on email notification should close the RITM

[anvitha ash]

Hello,

I have requirement. When an email notification sent to user, the notification should contain button let's say "CloseReqest" and once the user clicks on the button it should close the RITM record state to Closed Completed .

Could someone please help me with this 

Thanks in advance 😃 

[Jayant_M]

Hi @anvitha ash ,

You can create Inbound Email action by selecting the RITM table and giving the condition and set the Sate as closed. Attaching the ss for your reference.

Please mark my response helpful if it resolve you issue !

[anvitha ash]

@Jayant_M 

How the connection is built between the e-mail script and inbound action.

[Jayant_M]

@anvitha ash 

Write below script in email script:

    template.print('<div>If you want to close the RITM please click here ${mailto:mailto.close_request} Otherwise, your RITM will be automatically closed');

Also create an email template with below details:

[Viraj Hudlikar]

Hello @anvitha ash 

Do check my response over thread as this is same duplicate question asked.

Re: How to add button in email notification - Page 3 - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.