How to change the a message in Service Portal

[HenryD]

I wanted to change the message for these two images that are attached, i went into the widget and couldnt find anything specific, has anyone had experience with this or may know something, any help is appreciated, thanks

[Saurav11]

Hello Henry,

Generally those messages are written in the server script of a widget. You can directly search in the server script of the widget you are using.

If you do not know the you can do the below to find those widget

Goto the widget.

Apply filter server script contains your request has been submitted. You will get the widget names and then you can check from it is coming.

Please mark answer correct/helpful based on impact.

[Anil Lande · Accepted solution]

Hi,

You can find it by inspecting portal widget. To know which widget showing these contents you can use ctrl+right click.

On portal you can find the widget name which is displaying those contents. Open widget in editor and see HTML and Sever script.

Thanks,

Anil Lande

[Anil Lande]

Similarly for another message you need check 

Breadcrumbs widget.

These are OOB widgets and may not be editable. 

To change this behavior we need to clone the widget and replace modified widgets on related pages.

Adding cloned widget will affect you in future if there is any update related with OOB widgets.

 https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/task/t_CloneAn...

https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_application_develop...

Thanks,

Anil Lande