Hey y'all! I'm working on modifying some pre-existing citizen development we have on our platform. Our citizens are given the delegated_developer role and assigned to scopes as usual. We have some globally scoped applications that should be restricte...
Hello Experts, I wanted to have a report on incidents which should show the total count of incidents opened in a month and also total number of incidents resolved/closed on first call and also need to show how much percentage of incidents are closed ...
We have a requirement to stop the OOB Copy change UI Action from copying change tasks, as the tasks get triggered naturally through the change workflow. Looking at the 'Copy Change' UI action script - it does not refer to the copying of tasks. The sc...
I am doing one rest message integartion , for which i have created script incude, in the script inculde i have bold the 2 line of code, the first code which is bold is working fine but due to second bold code i am getting error "Cannot find function ...
Hi Everyone, We have a requirement to add UI action on existing Workspace tab recovery task' and after clicking on that UI button, we need to call a subflow with input reference record(Plan record). Please let me know how to add and execute it throu...
Hi All, I have two seperate dates in the format of DD-MMM-YYYY that i need to calculate the difference off. I need the answer to be in days. What's the best way to achieve this as i'm using a client script i cannot use anything gs.
We're having an issue where when our helpdesk team tries to send an email out of a catalog task, they usually attach some kind of document to assist the user. However, ever since 8/1 (before this we confirmed it was working totally fine) even though ...
Hi,Is it possible to add sys_id values from table records as a column of the table ? Example: On the incident table I have many records (INC0xxxx). On the list view of incident table can I add a column that show the sys_ID of the incident records ? ...
Hi Team, How to display Answer for Assessment in Emil Body? I have created notification on "asmt_metric_result" Table. I want to display One of the assessment answer which is choose by requestor in notification body. Notification Table - asmt_metric...
1) I have created new application in okta .Attached screenshot in below : 2) And i've created OIDC Provider configuration in servicenow instance and configured client id and secret which is copied from Okta. And enabled "User Provisioning" And in...
Hi, I want to restrict access to records and want the user only see the records where he is requester. requester is a reference field from another table. I tried doing it via read ACL and given following condition = but its not working answer = false...
hi all, we have itil users who are unable to view reports on asmt_assessment_instance tables
We have a tabbed form view having 5 tabs. Each tabs are having different fields. We have a use case if a "Apply Default" button clicked on form it will save default value of that particular field on table and redirect back to same tab. Issue here is...
Hi everyone, I need to allow certain users to edit several tickets at the same time in the list view. I gave them the "list_updater" role, however contrary to what happens with the admin users, the form that is displayed after choosing the option "...
Hi SNC, Please see this, I do not understand why this return false? I get false for >> gs.info(today>incoming); var today = gs.nowDateTime() var incoming = '28-08-2022 12:00 AM'; gs.info(today); gs.info(incoming); gs.info(today>incoming);
