How to change the number of knowledge articles?

[Yu_G]

Hi everyone,

The number of knowledge articles usually starts with KB.

Is there any way to change it into customized word？

For example，if the article is from [My] knowledge base, the number of it will be KBM+string of numbers.

If the article is from [Group] knowledge base, the number of it will be KBG+string of numbers.

Thank you very much.

[Hitoshi Ozawa]

It possible to just change "KB" to "KBM" using "Number Maintenance" but not change prefix based on knowledge base.

[Runjay Patel · Accepted solution]

Hi @Yu_G ,

No That you can not do with configuration. You can change from KB to what ever you want.

Using customization you can do, Follow below step. 

1. Create one new field which hold Number based on your logic.

2. Write after BR and set custom number field based on you logic.

3. To get the actual count you have to create two property which hold your current number of KBM and KBG.

4. Read this property and update in new field.

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