How to change the UI action button to dropdown menu in UI 16 screen and Agent workspace

Alvin7 · ‎08-17-2020

Hi All,

Is it possible to change the UI action button to dropdown menu in UI 16 screen and Agent workspace?

The 'Following' button contains a menu items and include the 'Unfollow' ,'Open Connect Mini','Open Connect Full'.

Can we change the button 'Make High priority' and 'Make Critical priority' in the same style as menu items?Becasue there are too many buttons in the toolbar will negatively impact the user experience.

Can anybody give me some suggestions?

Thanks in advance for your help.

Jim Coyne · ‎08-18-2020

My simplest suggestion would be to set the UI Actions as a "Form link" instead:

You could set the order so they are on top of one another and set the labels to something similar:

My next suggestion would be to allow certain users to edit the Priority field directly. Can they do that already? What else do the UI Actions do?

View solution in original post

Kieran Anson · ‎08-17-2020

Hey Alvin,

The "Following" isn't a UI action but a component of the native ui banner. See the below community post. As the post advises, this functionality is not possible.

https://community.servicenow.com/community?id=community_question&sys_id=37654faddbd8dbc01dcaf3231f96...

Alvin7 · ‎08-17-2020

Thanks a lot Kieran.

Kieran Anson · ‎08-18-2020

As I have answered your question, please mark correct.

Alvin7 · ‎08-18-2020

Dear Kieran,

Could you please provide more information to me?The link you provided didn't contain solutions how to resolve this issue.

I've try to use the keywords 'native ui banner' to find the solution,but till now didn't found the expected result.

Thanks in advance.