how to change the virtual agent chat bubble icon in sandiego?

[snow34]

how to change the virtual agent chat bubble icon in sandiego?

[Shruti]

Hi,

Please refer https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726500

[snow34]

I want to change this icon 

[Shruti]

Hi,

Navigate to Collaboration -> Branding and Chat Menu 

Open Branding. Go to Chat Messages section and open Bot profile and upload your new icon

[Shruti]

Hi,

Navigate to Conversational Interfaces -> Settings ->General -> Branding
Open Branding -> Open Bot profile and upload your new icon