How to Change Variable Value in ServiceNow Flow Designer?

MaramA
Tera Contributor

‎07-25-2024 12:36 AM

Hi everyone,

I'm currently working with Flow Designer in ServiceNow and need some assistance with changing the value of a variable during the flow execution.

Here's what I'm trying to achieve:

  • I have created a field with three options: None, Yes, and No.
  • I want to dynamically change this field's value from None to either Yes or No within the flow.
  • Based on this change, I want to trigger additional actions, such as making another field appear in the variables of a catalog task.

For example, when the value is changed to Yes, I want another field to appear in the catalog task variables.

Has anyone done something similar or can guide me through the process? Any tips?

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Mark Manders
Mega Patron
In response to MaramA

‎07-25-2024 01:58 AM

You can't use a flow for that. Flows run after. There is nothing to run on.

You will need a catalog client script to set the value.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Anubhav24
Mega Sage
Mega Sage

‎07-25-2024 01:30 AM

Hi @MaramA ,

 

You can refer to below post from community :

https://www.servicenow.com/community/now-platform-forum/setting-or-updating-variables-in-flow-design...

 

Also to update catalog item form variable you can also update that variable through script by doing a gliderecord on sc_item_option_mtom.

Please mark helpful/correct if my response helped you.

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