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06-28-2023 03:49 AM
Hello Team
I have requirement to check, which access we need to add value in the field.
we have one module 'code deployment'. when I click on the new button we will have some fields and those are gray out(Not editable).
so I need to check which access OR role I need to make these fields editable for me.
Please suggest me.
Solved! Go to Solution.
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06-28-2023 04:14 AM
things to check
1) onload client script is making those fields as readonly
2) ui policy
3) field level WRITE ACLs
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-28-2023 04:14 AM
things to check
1) onload client script is making those fields as readonly
2) ui policy
3) field level WRITE ACLs
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-28-2023 04:18 AM
@Vinod S Patil You may have to look at the below
1- Access Controls that are written on that table, looks like you have create rights and hence you are able to see and click on New button for record creation. Please check for any field level ACL's and the condition.
2. Alternatively the field is made read-only by default, navigate to the dictionary entry of the field and check for the read-only checkbox.
3. Could be an UI policy or Client script is making your field non-editable, please check for any UI policy action or client script which is modifying the behavior of the field.
Please mark the appropriate response as correct answer and helpful.
Thanks!!