How to Check Conflicts without a CI in Change?

[HARI KISHAN GVS]

Hi Team,

We have a requirement to Check the conflicts in Change request based on Company/Account NOT CI's.

is there a way to check conflicts without a CI?

We have created a Backout schedule based on Company it's working as expected if we add CI in the Change Request.

But as per our requirement, we are not Using CI's but we still need to check the Conflicts.

is there any way possible to to this?

Thanks in advance,

Hari Kishan.

[AshishKM]

Hi @HARI KISHAN GVS , 

Conflict on which parameter ( if not the CI ), If there is no CI on change where this change being implemented. 

OOTB conflict logic applied based on selected CI, so you need an entity around which you can check the conflict logic. 

Refer: CI is the main entity for this conflict detection 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/co... 

-Thanks,

AshishKMishra

[HARI KISHAN GVS]

Hi Ashish,

On Customer domain we are implementing the change. There is no Parameter, if we need to use we are using company field. we only need to check whether there is any  changes are scheduled on the blacout schedule or not. But to check OOB we need to use CI's. But we don't have any CI's. we are using this changes for Implementing certain Processess. we have seperate schedules for seperate companies. 

Thanks,

Hari Kishan.

[AshishKM]

Hi @HARI KISHAN GVS ,

In that case, you need to write own logic for custom-conflict check.

Create a new field on change request table.

Write a BR [insert, update] on Change table, which will check any other active change's schedule planned start/end date fall in current change , then set the new field ( or you can set/re-set the existing conflict field , if you are not using CI at all for any change, else use the new custom field).

-Thanks,

AshishKMishra

[Dr Atul G- LNG]

Hi @HARI KISHAN GVS 

I agree with @AshishKM  on this but would like to highlight, it will be a huge customization and required a lot of efforts to build this.

May be my idea will no a full proof but for time begin you can do:

- Create a report on change table

- Bring Company / Plan start/end date and change number on list view. (in Report)

- Many put filter on dates and see the conflict (Please note - It is pure manual work but it is a workaround only).