How to check to see how many time a Catalog Item/record producer has been viewed?

[georgechen]

Hi folks,

Is any OOTB feature in ServiceNow that can help pull out a report showing how many time a Catalog item has been veiwed (not submitted)?

An relevant ServiceNow Doc indicated viewing catalog item audit history - https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ViewingAuditHistory.html but the procedure appears to describe item that has been requested.

Any advice would be appreciated.

Thanks,

[Dale Hynes]

Under Service portal in the left nav bar, open 'Usage Overview'. There are bar graphs for Catalog Views and Catalog Orders. The underlying reports will point you towards the data sources if you want to customise a specific report.

[georgechen · Accepted solution]

Hello Dale Thanks for the advice, the report is pretty much I am after and I just need to filter by date range saying June 2018 with a specific sc_cat_item.  I am passing this to my team and marking this as Correct

[georgechen]

Just sharing the steps foud to pull out the View on my desired catalog item,

open sp_log table in list view -> Adjust filters

1 Created between 01/06/2018 and 30/06/2018 (Aussie date format)
2 Type is Catalog View
3 Text is [The name of my desired Catalog Item]

It works as expected, much appreicated your support Dale.