Checking Partner Status and Account Admin in ServiceNow Partner Portal
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Overview
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Access to partner benefits (training, certifications, enablement materials, etc.) is managed through the ServiceNow Partner Portal and controlled by Partner Account Administrators (PAAs).
If you’re unsure whether your company holds partner status or who the Partner Admin is, follow the steps below.
1. Check Partner Status
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Visit: https://partnerlocator.servicenow.com/
Steps:
1. Search your company name.
2. If it appears, the company is a registered ServiceNow Partner (Sales, Services, or Build).
3. Note the Partner Level (e.g., Specialist, Premier, Elite).
If your company doesn’t appear, it’s not an active partner or the partnership has expired.
2. Identify the Partner Account Administrator (PAA)
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The Partner Account Administrator manages partner-related access (Now Learning, training, vouchers, etc.).
Steps:
1. Go to https://partner.servicenow.com/
2. Log in with your company email domain.
3. Click Profile → Partner Access → Contact Admin (if visible).
- If access is pending, the Partner Admin’s name/email is often displayed.
4. If you can’t log in, use the “Need Help?” or “Contact Us” link to submit a support case.
You can also check via Now Learning (https://nowlearning.servicenow.com/😞
- Go to your profile → check if your organization is listed as “Partner.”
- If not, ask your Partner Admin to associate your email domain with the Partner account.
3. Escalation Path
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If you can’t identify or contact your Partner Admin:
Send an email to: partner.support@servicenow.com
Include:
- Your company name and domain (e.g., @company.com)
- Your Now Learning email
- A brief note asking to identify your Partner Account Administrator
Partner Support will verify your affiliation and respond.
4. Common Scenarios
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| Situation | Action |
|------------|---------|
| Company is a ServiceNow customer, not a partner | Access limited to customer training only. |
| Partnership expired | Confirm via Partner Locator. |
| Changed employer/email | Update Now Learning profile or request reassignment. |
5. Tips
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- Only Partner Admins can approve access to Partner Portal and Partner Path training.
- Partner-level certifications (e.g., CIS, CTA) require a verified partner domain in Now Learning.
- “Pending approval” access requires action from the Partner Admin.
Summary
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| Task | Where to Check | Who to Contact |
|------|----------------|----------------|
| Verify Partner Status | https://partnerlocator.servicenow.com | N/A |
| Identify Partner Admin | https://partner.servicenow.com | Contact Admin |
| Escalate Issues | partner.support@servicenow.com | Partner Support |
| Access Benefits | https://nowlearning.servicenow.com | Partner Admin approval |
