How to check which survey is associated with which records

[anvitha ash]

Hello community 

I have a question, let's say there is a survey triggered on closure of Requested item record. Let's not go in back-end logic how it build 

Now let say RITM00001 is closed complete and now a survey is triggered to the requested for user of the RITM. There should be some table where the triggered survey record will resides, I need to know which table and which field  holds the RITM number in the table 

@Viraj Hudlikar 

@Ankur Bawiskar 

Thanks in advance 

[Mahathi]

Hi @anvitha ash ,

The asmt_assessment_instance table stores individual survey or assessment instances that are triggered based on certain events, like the closure of a Requested Item (RITM). This table tracks responses to surveys or assessments that users fill out.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[anvitha ash]

@Mahathi 

Let's say there are 20 surveys triggered for 20 RITMs, now which field will refer the RITM number in the table so that I can identify that..ok this survey was for this RITM so on 

In simple words how can I get to know that which survey is for which RITM record.. there must be some relation right between each RITM and corresponding survey 

[Dr Atul G- LNG]

Hi @anvitha ash 

https://INSTACENAME.service-now.com/now/nav/ui/classic/params/target/asmt_assessment_instance_list.d...

you can see via reverse. Go in instance and check. here you can see task.

[Mahathi]

Hi @anvitha ash ,

You have a field 'task' which you can add to your list view which will display the incidents/requests associated with the survey.

Your assessment instances start with a naming convention AINSTXXXXX and for each of the rows you will have a task associated which could be incident or request for which that survey instance was triggered.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi