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05-28-2025 01:27 AM
When I want to add an icon or image to a Record Producer, the only option I see is to upload a file from my local computer.
Is there a way to use an image that’s already stored in the instance, like one from the db_image table?
Or do I really have to download the image first, just to upload it again? That doesn’t make much sense 😄
Solved! Go to Solution.

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05-28-2025 01:57 AM
Hi @SimenKnudsen ,
I dont think Record Producer accept the icon form the images table. You have to download and update here.
Palani

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05-28-2025 01:57 AM
Hi @SimenKnudsen ,
I dont think Record Producer accept the icon form the images table. You have to download and update here.
Palani

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05-28-2025 02:10 AM
As of now only option is to upload from computer. However that's a good idea and you can create an Idea Request with ServiceNow.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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05-28-2025 02:22 AM - edited 05-28-2025 02:25 AM
Nope
It only allows you to pick from local machine as it's attachment type variable
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader