How to clear the user field through rest api

[Steveanner]

Hello Community,

we are creating the incident record one instance to another instance with few details from instance a to instance b through rest api post method and we are facing one issue with caller.we required logic to check the caller in instance a is available or not in instance b if not caller field should be empty other wise instance a caller should copy from instance a to instance b.

Thanks,

Steve An

[Chetan Mahajan]

Hello @Steveanner ,

                                  you can try as below 

// Your code to create the incident record in Instance B using the REST API
................
// Assuming you have retrieved the caller information from Instance A and stored it in a variable
var callerInfoFromInstanceA = {
  sys_id: "caller_sys_id_instance_a",
  name: "John Doe",
  email: "john.doe@example.com"
};

// Check if the caller exists in Instance B based on the unique identifier (here, using email as the identifier)
var callerEmailFromInstanceA = callerInfoFromInstanceA.email;
var callerSysIDFromInstanceB = ""; // Variable to store the sys_id of the caller from Instance B

// Query the user table in Instance B to find the caller using the unique identifier (email)
var userFromInstanceB = new GlideRecord('sys_user');
userFromInstanceB.addQuery('email', callerEmailFromInstanceA);
userFromInstanceB.query();

// If the caller exists in Instance B, set the caller_sys_id_from_instance_b variable
if (userFromInstanceB.next()) {
  callerSysIDFromInstanceB = userFromInstanceB.sys_id;
}

// Now, create the incident record in Instance B using the callerSysIDFromInstanceB value
var incidentDataForInstanceB = {
  short_description: "Incident created from Instance A",
  description: "Description of the incident",
  caller_id: callerSysIDFromInstanceB // Set the caller field to the sys_id from Instance B (if found) or an empty value (if not found)
};

// Your code to send the incidentDataForInstanceB using the REST API to create the incident record in Instance B
// ...

Kindly mark correct and helpful if Applicable

[Steveanner]

We are not retrieving the data we are creating incident from one instance to other instance through rest api post method integration 

[arnabwa]

Hi Steve,

Thanks for posting your query. 

Before we answer with an effective solution, we need to know how are you creating the incident through this integration: 

- Is it a transform map ?

- Scripted Rest ?

- Any other ?

Thanks,

Arnab

[Steveanner]

Hello Arnab,

Through rest api post method we are checking on this??

Thanks,

Steve An