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10-16-2020 05:27 AM
HI Everyone
in my flow designer I have a custom table when someone create a request in the Forms a incident ticket is created and then what i would like to do is when the incident is close it will close the Form request.
How would i do that?
please see my screenshot below
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10-16-2020 08:15 AM
That's what I mentioned in my earlier reply.
It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.
If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.
Regars
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-16-2020 08:04 AM
please store exact incident number in separate field and don't store in description
then it would work
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-16-2020 08:11 AM
I was able to figure it out, the look up data was not set correctly to the form number
so i created a new variable on the indicent table for Ticket numbers and populated that with the form number
then using that as a reference to the incident i was able to get the correct information and was able to close it out
here is the final product
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10-16-2020 08:15 AM
That's what I mentioned in my earlier reply.
It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.
If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.
Regars
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader