How to Close a request from Flow Designer

Peter Williams
Kilo Sage

HI Everyone

in my flow designer I have a custom table when someone create a request in the Forms a incident ticket is created and then what i would like to do is when the incident is close it will close the Form request.

How would i do that?

please see my screenshot below

 

find_real_file.png

1 ACCEPTED SOLUTION

@Peter Williams 

That's what I mentioned in my earlier reply.

It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.

If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.

Regars
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

@Peter Williams 

please store exact incident number in separate field and don't store in description

then it would work

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I was able to figure it out, the look up data was not set correctly to the form number

so i created a new variable on the indicent table for Ticket numbers and populated that with the form number

 

then using that as a reference to the incident i was able to get the correct information and was able to close it out

here is the final product

find_real_file.png

@Peter Williams 

That's what I mentioned in my earlier reply.

It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.

If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.

Regars
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader