How to Close a request from Flow Designer

Peter Williams
Kilo Sage

HI Everyone

in my flow designer I have a custom table when someone create a request in the Forms a incident ticket is created and then what i would like to do is when the incident is close it will close the Form request.

How would i do that?

please see my screenshot below

 

find_real_file.png

1 ACCEPTED SOLUTION

@Peter Williams 

That's what I mentioned in my earlier reply.

It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.

If my response helped you or provided you the guidance please mark my response as correct and helpful so that it benefits future readers as well.

Regars
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Ankur Bawiskar
Tera Patron
Tera Patron

@Peter Williams 

you would require another flow

1) Trigger: Condition: State is Closed

Run Once:

2) then lookup record

3) then update the Form request

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

now sure what i would need to create a new flow.

could it be something like this

 

find_real_file.png

Hi,

You need to create new Flow

Your existing flow is on Request table

new flow would be on incident table when incident is closed

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

how do you look up the record from the forms table in reference to the incident that it created?