How to close request item when all it's tasks are closed

dp11 · ‎04-08-2015

Hi,

I have a workflow on requested item table that creates a single catalog task. When this task closes, the item closes as expected. But when users

have added new catalog tasks outside of the WF using the New button, the requested item does not close after all it's tasks are closed. Any idea

how this can be achieved? I have put a 'Wait for Condition' that has the following code, but that doesn't seem to be helping:

checkTask();

function checkTask() {

var task_cnt = 0;

var closed_tasks = 0;

var catalog_task = new GlideRecord('sc_task');

catalog_task.addQuery('request_item',current.sys_id);

catalog_task.query();

task_cnt = catalog_task.getRowCount();

while(catalog_task.next()){

// We are checking, whether the state of task is closed, so "3" is the database value of closed complete state,

// "4" is closed incomplete and "7" is closed skipped

if(catalog_task.state == "3" || catalog_task.state == "4" || catalog_task.state == "7") {

closed_tasks = closed_tasks + 1;

}

if( closed_tasks == task_cnt)

{

answer = true;

}

Thanks,

Debashree

manikorada · ‎04-08-2015

Debashree,

The issue here is whenever the Workflow created task is closed then there will be a business rule which will run and invoke the Workflow on RITM. You need to have similarly for Manually created Tasks.

So, have a Business Rule on sc_task something like this:

Name: Invoke Workflow On RITM

When : onAfter

Order: 800

Condition : current.wf_activity.nil() && (current.state.changesTo(3) || current.state.changesTo(4) || current.state.changesTo(7))

Script:

// Run any workflow(s) so this task's state changes can be checked

runWorkflow_task();

function runWorkflow_task() {

if (!current.request_item.nil()) {

var gr = new GlideRecord('sc_req_item');

gr.addQuery("sys_id",current.request_item.toString());

gr.query();

if (gr.next()) {

new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null);

}

View solution in original post

manikorada · ‎04-09-2015

Debashree,

That should not be a problem. As the other Business Rule(OOTB) though its running actually not doing anything as 'parent' field is blank.

Also, please mark the question as answered which will help others.

dp11 · ‎04-09-2015

Thanks a lot again!!!

dp11 · ‎05-05-2015

Hi Mani,

I will really really appreciate some help with this. Having got your suggested code to work, I decided to put it inside a script include and then call it in multiple WFs by doing the following:

var u_WorkFlow_wait_for_all_tasks_to_close = Class.create();

u_WorkFlow_wait_for_all_tasks_to_close.prototype = {

initialize: function() {

},

checkTaskState: function(task_id){

var gr_tsk = new GlideRecord("sc_task");

gr_tsk.addQuery('request_item', task_id); // get all tasks whose request_item field matches current.sys_id

gr_tsk.addQuery('active','true');

if (gr_tsk.next()) {

return false; // at least one manually created task is still open

} else {

return true; // all manually created tasks are closed

}

},

type: 'u_WorkFlow_wait_for_all_tasks_to_close'

};

Script in Wait for Condition on RITM WF:

var wait_for_close = new u_WorkFlow_wait_for_all_tasks_to_close();

wait_for_close.checkTaskState(current.sys_id);

I also have the business rule that invokes RITM WF when manually created task gets closed.

I am completely confused as to why this doesn't work. Any idea what I might be doing wrong????

Thanks,

Debashree

manikorada · ‎05-05-2015

In the Wait for Condition try something like this:

var wait_for_close = new u_WorkFlow_wait_for_all_tasks_to_close();

answer = wait_for_close.checkTaskState(current.sys_id);

dp11 · ‎05-05-2015

Thanks for the suggestion. I had typed it incorrectly. I actually already had it the way you've suggested and it still doesn't work.