Developer

How to Create Custom Patterns in discovery for RMD/CMTS/Transport

Hi all,Is there any updated documentation or YouTube video to create a custom pattern in ServiceNow Discovery to locate the devices in DiscoveryThere are OOB patterns, but if I want to create a custom pattern for our custom table/Devices, like RMD/CM...

Question

how to create Custom patterns in discovery

Hi All,is there any documentation to create a custom pattern in the Service mapping to locate the devices in Discoverythere are OOB patterns but if i want to create a custom pattern what are the things i should keep in mind, is there any YouTube vide...

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is there any way to increase field label in workspace?

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Change Records are not shown under Related Records Tab in Service Operations Workspace

Hi fellow Devs, Do you have a simple solution how to make the related Change (that is there on the form view) automatically visible under the Related Records Tab in Service Operations Workspace? You can of course add it manually, but the client would...

Question

Walk-Up Assignment Groups

I have multiple location queues setup for walk-up. How do we route a walk-up appointment to a location's queue? Is there any table or setup required where we define location-to-assignment group mapping?

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How to add a notification in Workspace

Goal: You want to configure notifications in a UIB workspace so that users receive immediate updates about records they need to work on without leaving the workspace. For example, to receive a notification when a record is assigned to a user like bel...

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Developer

Search for Duplicates UI action DOES NOT display for KA in SOW

Hi expertsSearch for Duplicates UI Action is only displaying in the Classic UI for KA. I even tried to enable/checkbox Workspace Form button on the UI Action but it does not show in the Service Operation Workspace for KA. Can someone please guide me ...

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is there any way to increase the size of the fields?

Hi,Is there any way to increase the size of all field's name in Workspace?For example to make the field Number to be Number

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Assessment Simulator Task 5: Order an item from Service Catalog

I do not know what I did wrong here. Yet, I won't pass this stage. What the problem? Help please!

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In need of an Interactive Filter on the cmn_location table for Parent or Region

I have a requirement to add an interactive filter for regions (we are a global org) to an incident KPI dashboard.Our Region is a choice field on the cmn_location table. How can an interactive filter for Region be configured on a dashboard?

Question

My tasks under HRM Todos Summary works for certain users/ certain items?

Hi Experts, I've a catalog item which generated approval for non-itil users, I want these users to land on the ESC portal and see thier pending approval tasks under my task widget, but its not showing up for certain items. What could be the issue, Wh...

Question

Any one appered in CAD recently

Hey All,Just checking if anyone appeared for CAD recently to know which Version is asked for in the exam. Right now I am preparing with Zurich release version but will be helpful to see if stuff from Australia started appearing in exam yet or not? CA...

Question

Reference Qualifiers in ServiceNow

Reference qualifiers in ServiceNow are filters that restrict the data that appears in reference fields. They help refine the choices available in a reference field by defining conditions that the referenced records must meet. Types of Reference Qua...

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Best Practices
Script Debugger
Scripting and Coding

User Insights and Experienced Dashboard

Hi Team, Please let me know how to achieve user insights and Experienced Dashboards in Servicenow. PFA screenshot. Regards

Question

Record information page Links are not working in workspace

Hi,I am working on a custom workspace where we are using the SOW - Sidebar tabs page collection on the record page.The Record Information page loads correctly. However, when I click the Recent Interactions or Assigned Assets links, instead of display...

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