How to configure a Knowledgebase list widget on the SC categories page

[Baggies]

I am pretty new to configuring the portal and widgets. Basic knowledge from course and documentation.
What I am trying to do is create a Knowledgebase widget on the Service Catalog page.

The requirement is to create a list of kb articles, but based on  the category or subcategory of the Service Request catalog items. Can this list widget be filtered based on the list of catalog items in the 'SC categories' widget? Maybe I can filter on meta tags within the KB articles themselves.

So for example, if my catalog category is Hardware, I need to create a list of KB articles that are related to the Hardware category - an article of how to complete the catalog request, or an article on Iphones if there is a catalog item to request a new iPhone.

So far I have the simple list widget filtered on published articles in the Service Request Knowledgebase. I am wondering also how best to filter them; obviously has to be some field on the KB article itself, or can it be on the catalog item? I am open to any suggestions, and really appreciate any feedback. Please see attached screenshot.

Many thanks, Mark S

 Further  to this, I am looking at widget events? Any ideas? Tks

[Goran WitchDoc · Accepted solution]

Hi Mark,

I actually made a quick PoC for this and put it on youtube. Take a look and see what you think.

https://youtu.be/45jfMlfYrRY 

[Baggies]

Thanks Goran. This was extremely helpful and I have it in my own instance. Of course, then someone asked me "Can the KB articles be attached to the items like the HR app?".....cheers

[Baggies]

If anyone reading this post, and has any idea what the functionality of the "Catalog Item to KB Link " related list is, and how it can be used, AND what is the purpose of the Catalog Item to KB Link (sc_2_kb) table is and how we can use it, I would be very interested to hear. See attached screenshot.

Cheers.......

[Duodecimal]

I'm also looking because I have a use case to include instructional KB articles with tasks assigned to the internal teams, and rather than making a custom m2m table I looked to see if one existed, and found that same sc_2_kb. 

Also, I can't find a single script include, business rule, email script or template, or UI page has this table in its code. It appears only in one ACL and the dictionary and probably the HR portal (based on what I see in search results) which I don't have installed. It looks like it was made as a one-off for HR and Managed Documents to show up in related lists, and that's it. So ... I'm just going to co-opt it.