How to configure call support in Agent chat?

[Rini1]

Hi all,

We recently moved to Utah and enabled agent chat. I would like to change the call support time. Can anyone guide me how to configure it.

Attached screenshot for reference.

Thanks,

Rini

[Ratnakar7 · Accepted solution]

Hi @Rini1 ,

Below Support KB might help with this:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993984

Thanks,

Ratnakar