How to configure contextual icons in SOW
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04-24-2025 11:05 PM
Hi, I'm working on a form in Service Operations Workspace, and by default, the small "Record Information" (i) icon appears next to reference fields, opening a contextual side panel. I want to remove or disable this icon as it's not needed for our use case. I’ve checked the dictionary and form settings, and there are no ref_contributions set. Is there a way to hide this icon via UI Builder or form configuration?
I am getting this by default as open, I don't want that as default.. is there any way to do not appear as by deafult?
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04-25-2025 03:16 AM
did you try to see the configuration in UI builder for "Record SNC" page and then within that "Contextual sidebar" component?
I already highlighted above.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-27-2025 07:47 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-04-2025 08:26 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader