How to configure contextual icons in SOW

Anandini
Tera Expert

Hi, I'm working on a form in Service Operations Workspace, and by default, the small "Record Information" (i) icon appears next to reference fields, opening a contextual side panel. I want to remove or disable this icon as it's not needed for our use case. I’ve checked the dictionary and form settings, and there are no ref_contributions set. Is there a way to hide this icon via UI Builder or form configuration?

 

I am getting this by default as open, I don't want that as default.. is there any way to do not appear as by deafult?

 

Anandini_0-1745561044010.pngAnandini_1-1745561071501.png

 

7 REPLIES 7

@Anandini 

did you try to see the configuration in UI builder for "Record SNC" page and then within that "Contextual sidebar" component?

I already highlighted above.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Anandini 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Anandini 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader