How to Configure Display Fields in Global Search Results for Incident Table?

[saikumar2620]

Hi everyone,

I’m working on configuring the search results display for the Incident table in ServiceNow. Currently, when I search for an incident in the global search, it shows certain fields like Number, Short Description, and Opened date in the search results preview (see attached screenshot for reference).

I'd like to customize this further by including additional fields, specifically Caller ID, so it appears alongside the other fields in the search results preview.

What I’ve Tried:

1. I looked for a Display Fields section in the Incident Search Source under Global Search Sources, but I couldn’t find it.
2. I tried exploring Text Indexes under System Definition, but there isn’t an existing text index for the Incident table, and I’m not sure if this is the right approach.

My Question: Where exactly can I configure the fields that appear in the global search results preview for incidents? Is there a specific configuration I need to enable, or do I need to create a text index for this purpose?

Thanks in advance for any guidance!

[Brian Lancaster]

I'm note sure it is possible. The global search most likely is using the task table which is the parent table for most task type tables (incident, sc_req_item, sc_task, problem, etc.) The caller id field is not present on the task table as that is an incident specific field.

[saikumar2620]

ok its fine if its is not possible its ok but above  thing was where it was customized in service now