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How to configure exact search results to not show retired articles when searched with KB number

Sai Sonali
Tera Contributor

When we search with KB number in Next Experience UI global search, the search result populates retired articles as well. How can we configure exact search result as such when we search with kb number retired and outdated doesn't show up ??

 

 

The kb article searched for is retired in image, but still shows up as exact search result.

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