Hello All,
I am new to servicenow and trying to customize the few widgets,pages. I have had my bit at customizing widgets , pages and adding to existing portal. However, I want to customize existing page in servicenow 'Create Incident' but I am unable to open it and do my customization say add some extra button and do some manipulations at server side.
Looking to customize below 'Create Incident' page, but I am unable to locate it so far.
Any help in this case highly appreciate.
Thanks,
Mahesh.
Hi,
if you will notice the URL, it says "id = sc_cat_item". That is the page name "sc_cat_item". Now right click on the create incident box. That will show you the widget name.
This is an OOB page and OOB widget "SC catalog item". You cannot modify the OOB widget but you can clone it and then place your custom widget. Cloning the OOB widget is the only way to modify it.
You will find more details on how to clone the widget here -
After cloning and modifying you can add the widget back to the page using below steps -
If I replied your query, please mark my answer as helpful and correct.
Hi,
if you will notice the URL, it says "id = sc_cat_item". That is the page name "sc_cat_item". Now right click on the create incident box. That will show you the widget name.
This is an OOB page and OOB widget "SC catalog item". You cannot modify the OOB widget but you can clone it and then place your custom widget. Cloning the OOB widget is the only way to modify it.
You will find more details on how to clone the widget here -
After cloning and modifying you can add the widget back to the page using below steps -
If I replied your query, please mark my answer as helpful and correct.
