how to configure global search in workspace to show only current application records on searching?

[Liyakhat]

Hi Community,

I have configured workspace for custom application. Need to configure global search(zing) in workspace to show only current application records on searching with keyword. Other application data should not be visible.

[Community Alums]

Hi @Liyakhat  ,

You can use either UI builder for Global search on your workspace or from sys_ux_page.

If you want to use UI builder , please refer to this link : https://docs.servicenow.com/bundle/washingtondc-application-development/page/administer/ui-builder/t...

Other way by using sys_ux_page: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

[Akshay Gupta2]

Hi @Liyakhat ,

To configure global search (Zing) in your workspace to display only the records from your custom application, you can follow these steps in ServiceNow:

1. **Create Scoped Application**: Ensure that your custom application is scoped. Scoped applications help in organizing and isolating application data and configurations.

2. **Define Application Scope for Tables**: In your scoped application, specify the application scope for all relevant tables. This ensures that records from your application are segregated from records of other applications.

3. **Configure Workspace Search Source**:
- Go to the workspace where you want to configure the global search.
- Click on the gear icon in the top-right corner of the workspace.
- Select "Configure" from the dropdown menu.
- In the Configuration panel, navigate to the "Search" section.
- Click on "Add" or "Edit" to configure the search source.

4. **Create a Search Source**:
- Define your search source by selecting the tables from your custom application that you want to include in the search.
- Ensure that you only select tables that belong to your custom application.

5. **Set Scope for Search Source**:
- In the search source configuration, set the scope to be your custom application.
- This ensures that the search is restricted to records within your application's scope.

6. **Test the Search**:
- After configuring the search source, test the search functionality within your workspace.
- Verify that only records from your custom application are displayed when searching with keywords.

By following these steps, you can configure global search (Zing) in your workspace to show only records from your custom application. This ensures data isolation and improves the user experience by displaying relevant search results. If you encounter any issues or need further assistance, consult the ServiceNow documentation or reach out to ServiceNow support for additional guidance.