how to configure impact and affected ci common at authorized stage in change request
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3 weeks ago
I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .
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3 weeks ago
when a change is raised and affected CIs are added, the expected approval for each affected CI during the authorise phase did not occur. Approval was only triggered for the main CI, even though multiple affected CIs and their approvers were involved.
Am getting more queries,escalation on this.
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3 weeks ago
Hi @Mounika B1
https://www.servicenow.com/community/itsm-forum/pulling-approvers-from-affected-cis/td-p/654610
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Dr. Atul G. - Learn N Grow Together
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3 weeks ago
You can try with business rules.
Business Rule: Generate Approvals at Authorize Stage
- Vai a: System Definition > Business Rules
- Click New
- Compila:
When to run:
- Name: Generate Approvals - Authorize Stage
- Table: Change Request [change_request]
- When: before
- Insert: false
- Update: true
- Condition:
current.approval.changes() && current.approval == 'requested' && current.state == '-1' // Authorize state
